Privacy Policy

Last Updated: March 29, 2025

Introduction

Welcome to Joy AI ("we," "our," or "us"), an AI-powered Customer Support Assistant for Shopify stores. This Privacy Policy explains how we collect, use, share, and protect information in relation to our service, and your choices about the collection and use of your information.

By accessing or using our Service, you consent to the data practices described in this Privacy Policy. This policy applies to all users of Joy AI globally.

Information We Collect

Information Collected Automatically

When you use Joy AI, we collect the following information:

• Conversation History: We temporarily store conversations between customers and our AI assistant to provide continuity in customer support interactions.

• Conversation ID: We store a conversation ID in your browser's local storage to maintain session continuity.

Information from Store Owners

For Shopify store owners who install Joy AI, we process the following information:

• Product Data: Information about products in your Shopify store to enable the AI to answer product-related questions.

• Shop Information Data: General information about your store to help the AI provide accurate information to customers.

• Online Store Pages: Content from your online store pages to help the AI answer questions about your business.

• Store Policy Information: Your store's policies to help the AI accurately respond to policy-related inquiries.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service

• Facilitate conversations between customers and the AI assistant

• Enable the AI to provide accurate and relevant responses

• Ensure the technical functionality of our Service

• Analyze and improve the performance of our AI

Data Retention

We store conversation history for a maximum of 8 hours, after which it is permanently deleted from our systems. This limited retention period helps maintain privacy while still providing a helpful customer support experience.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your information to third parties. We only access and process data as necessary to provide our Service.

Joy AI is built on top of the Shopify platform and is marketed through the Shopify App Store. We use Shopify APIs to access product data, shop information, online store pages, and store policies as needed to provide our Service.

Cookies and Tracking

Joy AI does not use its own cookies or tracking technologies. We utilize only the built-in Shopify cookies that are already served by Shopify for core functionality. We store a conversation ID in your local storage to maintain the continuity of your conversations.

Data Security

We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

International Data Transfers

Joy AI operates globally. By using our Service, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than those of your country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access information we have about you

• The right to correct inaccurate or incomplete information

• The right to delete your information

• The right to object to or restrict processing of your information

• The right to data portability

To exercise these rights, please contact us using the information below.

Children's Privacy

Our Service is not directed to persons under 18. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we learn that we have collected personal information from a child under 18, we will delete that information as quickly as possible.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

support@usejoyai.com

Legal Basis for Processing (for EEA Users)

If you are located in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:

• We need it to provide you the Services, including operating the Services, providing customer support, and protecting the safety and security of the Services

• It satisfies a legitimate interest (which is not overridden by your data protection interests)

• You give us consent to do so for a specific purpose

• We need to process your data to comply with a legal obligation

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place.

California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). For more information about your California privacy rights, please contact us using the information provided in the "Contact Us" section.

GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). As part of our commitment to GDPR compliance:

• We process data lawfully, fairly, and transparently

• We collect data for specified, explicit, and legitimate purposes

• We limit data collection to what is necessary

• We ensure data accuracy

• We store data for no longer than necessary (8 hours for conversation history)

• We maintain appropriate security measures